Terms and conditions of use


Information on this website is provided for information purposes only. The use of some of the products on this website should always be supervised and in any case prescribed by your doctor. It is not meant to substitute for the advice provided by your doctor or other medical professional. If you have or suspect that you have a medical problem, immediately contact your health care provider. The products must be used according to the information provided by manufacturer printed in brochures and on the packaging of the products. You should carefully read all product packaging, and contact the manufacturer with any questions before using a product.

Surguin does not represent or warrant that the information contained in this website is accurate and complete. In some cases the products pictures, information and price might be different than actual. We are not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this website. The information, images, photographs, trademarks, products and in general the elements and material that you will find on this website are disclosed only for promotional and advertising purposes, you may download or copy any of such elements and material only for private, personal and not commercial use. The content otherwise may not be copied or used in anyway. Surguin makes no warranties of the absence of malicious programs (such as viruses, bugs or trojan horses).

Surguin provides www.surguin.com for your general information and shopping purposes only. Surguin reserves the right to delete, modify or supplement the content of this site at any time for any reason without notification to anyone. Unless otherwise noted, product labelling is for Canada. Products shown may not be available in all countries or may be known by a different name. Indications for use may vary from country to country. You should always check with your local healthcare professional and/or read the package insert prior to use. Customer service is available to help with product information or questions. Surguin makes no representations, warranties or assurances as to the availability, accuracy, currency or completeness of this site or its contents. Surguin shall not be liable for any damages or injury resulting from your access to, or inability to access, or from your reliance on any information provided in this website. The content of this site is owned and controlled by Surguin and is protected under applicable copyright and trademark laws of Ontario and Canada. Surguin and the website www.surguin.com cannot be held responsible or liable for any damage, loss or injury.


This website contains information, images, photographs, logos, videos, trademarks, products, advertising etc. which are and will remain the exclusive property of related manufacturer or supplier. Said material is protected against unauthorized use by copyrights and trademark laws. No right, title and/or interest in any material or software may be deemed assigned to you as a result of any such download or copying. You may not reproduce, totally or in part (except for private, personal and not commercial use), distribute, publish, transmit, modify totally or in part, or sell any of such information, images, photographs, trademarks, products and in general elements and material contained in this website.


To enhance your experience on our website, many of our web pages may use "cookies". Cookies are small text files place in your web browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. Please be aware that if you do not configure your browser you will accept cookies provided by this website. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server.


Upon receiving customer is responsible to check all the items are in working condition. If anything missing, defective or an incorrect notify SURGUIN immediately. Unless otherwise specified , orthopedic braces, supports, stockings and other healthcare / medical products will not be returned after purchase. A minimum 15% restocking fee will be applied to all returns other than shipment errors or manufacturing defects.

Defective Goods Returns: If a product(s) is deemed to be defective, SURGUIN will replace the product(s) free of charge. Please return item(s) in original packaging. If shipping in alternate packaging, please properly pack and protect item(s).

Non-Defective Goods Returns: If SURGUIN has improperly shipped an item(s), SURGUIN will replace the item(s) free of charge.

ALL RETURNS MUST BE MADE WITHIN 7 DAYS FROM DATE OF SHIPMENT.  Credit will not be issued to any item(s) that are returned without prior notification and knowledge of the company.