Shipping & Handling Policies


FREE SHIPPING ON ORDERS OF $300 or more (before taxes) in GTA.  For orders under $300 (before taxes) flat rate of $9.00 in the GTA and surrounding area will apply, $11.00 for all other major cities in Ontario and $17.00 for all other cities/regions including remote areas in Ontario will apply. Rest of the part of Canada and USA the nominal shipping charges will apply depending on the size and weight of the product box.

Ultrasound Gel and Alcohol orders are subject to additional $15.00 shipping charge, unless order is $450 (before taxes) or more. Bed, Tables and other heavy healthcare items may be subject to a shipping charge.  Please enquire before ordering.

Shipments are couriered via UPS Ground Standard. Extra surcharges will apply for any rush orders.

Return Policies:

Please inspect all items upon receiving. If items are missing, defective or an incorrect item has been shipped to you please notify SURGUIN immediately.

Defective Goods Returns: If a product(s) is deemed to be defective, SURGUIN will replace the product(s) free of charge. Please return item(s) in original packaging. If shipping in alternate packaging, please properly pack and protect item(s).

Non-Defective Goods Returns: If SURGUIN has improperly shipped an item(s), SURGUIN will replace the item(s) free of charge. For all other returns, a minimum restocking fee charge of 15% of the purchase price will be applied on all items(s) that are returned in open, marked or unoriginal boxes.

ALL RETURNS MUST BE MADE WITHIN 7 DAYS FROM DATE OF SHIPMENT.  Credit will not be issued to any item(s) that are returned without prior notification and knowledge of the company.

Backorders Policies:

At SURGUIN, we stock most colors, sizes and types of the product. For item(s) not in stock SURGUIN will ship the item(s) as soon as it is available in the stock. Under exigent circumstances due to weather, pandemics or other related circumstances, certain item may be on backorder indefinitely until unless notify.